FAQ

Shopping with LUVIELLE is simple. Browse our collections, choose your favorite items, select your preferred size or color (if applicable), and add them to your cart. When you're ready, proceed to checkout and follow the secure payment steps to complete your order. Once your purchase is confirmed, you'll receive a confirmation email with your order details.

We begin preparing orders as quickly as possible to ensure timely delivery. If you'd like to make changes or cancel your order, please contact us at support@luvielle.co as soon as possible. While we'll always do our best to help, changes can't be guaranteed once an order has entered processing.

We'll always do our best to help.

After placing your order, you'll receive a confirmation email. Once your order has shipped, we'll send another email with tracking information so you can follow your delivery every step of the way. If you have any questions, our support team is always happy to help.

Orders are typically processed within 1–3 business days before shipment. During busy periods or special launches, processing times may be slightly longer. You'll receive a shipping confirmation email as soon as your order is on its way.

Delivery times depend on your shipping destination and the shipping method selected at checkout. Estimated delivery times will be provided during checkout, and you'll receive tracking information once your order has been dispatched.

Yes. LUVIELLE ships to many countries around the world. Shipping availability, delivery times, and shipping costs may vary depending on your location. You can view the available shipping options during checkout.

As soon as your order ships, you'll receive an email containing your tracking number and a link to track your package. If you can't find your tracking email, please contact us and we'll be happy to assist.

As soon as your order ships, you'll receive an email containing your tracking number and a link to track your package. If you can't find your tracking email, please contact us and we'll be happy to assist.

Your satisfaction means a lot to us.

To start a return, simply contact our support team at support@luvielle.co with your order number and the reason for your request. We'll guide you through the next steps and provide return instructions if your order qualifies.

Once your returned item has been received and inspected, your refund will be processed to the original payment method. Depending on your payment provider, it may take several business days for the refund to appear in your account.

We accept a variety of secure payment methods, including major credit and debit cards as well as other payment options available at checkout. All transactions are processed through secure, encrypted payment systems to protect your information.

We'd love to hear from you. If you have any questions about your order, our products, or anything else, please contact us at support@luvielle.co. Our team will get back to you as soon as possible during business hours.


We're always happy to hear from you.